Article 1 Purpose of processing
The Company processes personal information for the following purposes only. If a purpose changes, we will take the steps required by law.
- Customer inquiries and consultation: product, quotation and purchase inquiries, trade consultation, after-sales service and website inquiries
- Trade and delivery: verifying business partners, orders, quotations, shipping, delivery and settlement
- Business accounts: sign-up, sign-in and identity checks (password reset), receiving, accepting and shipping orders
- Marketing: new product notices, product information, company news and follow-up on online inquiries
- Website operation: usage records, error checks, security and prevention of misuse
Article 2 Personal information processed
The Company may process the following information to provide services and respond to customers. We do not in principle collect resident registration numbers or sensitive information.
| Category | Items |
|---|---|
| Website and quotation inquiries | Name, company, phone, email, message, job title, address, product of interest, quantity, information in attachments |
| Trade and delivery | Company name, contact person, phone, email, business and delivery address, tax invoice details, job title, department |
| Business accounts and orders | Required: email (sign-in ID), password (stored encrypted), company, business registration number, contact name, phone · Optional: delivery address, saved delivery addresses · When ordering: receiver name and phone, delivery address, (optional) sender name and phone, requested date, ordered items, note |
| Generated automatically during website use | IP address, cookies, access time, usage records, browser type, device information |
Article 3 Processing and retention period
The Company processes and retains personal information within the period required by law or agreed with the data subject.
| Item | Retention | Purpose |
|---|---|---|
| Customer and quotation inquiries | One year after the inquiry is closed | Consultation history, dispute handling, follow-up |
| Trade and delivery information | 5 years after the end of the transaction | Transaction records, tax invoices, accounting, settlement |
| Business account information | Until the account is closed (deleted on closing; order records kept 5 years after the transaction) | Account management, order processing, transaction records |
| Website access logs | Up to 3 months | Security, error checks, prevention of misuse |
Article 4 Provision to third parties
The Company processes personal information only within the stated purposes and does not provide it to third parties except in the following cases.
- With the prior consent of the data subject
- Where the law requires disclosure
- At the lawful request of investigative, judicial or administrative authorities
- Where necessary to protect life, body or property and permitted by law
Article 5 Outsourcing
The Company may outsource the following processing for website operation. Contracts specify prohibition of processing beyond the purpose, technical and administrative safeguards, limits on sub-contracting and supervision.
| Contractor | Service | Retention |
|---|---|---|
| Cafe24 Corp. | Website hosting, server operation and maintenance | Until the contract ends or the purpose is fulfilled |
Article 6 Destruction
When personal information is no longer needed, the Company destroys it without delay.
- Procedure: information whose purpose has been fulfilled is destroyed without delay unless it must be kept under internal policy or law.
- Electronic files are deleted securely so that they cannot be recovered.
- Paper records are shredded or incinerated.
Article 7 Rights of data subjects and how to exercise them
Data subjects may exercise the following rights at any time in writing, by phone or by email, and the Company will act without delay. Deletion or suspension may be limited where the law requires retention.
- Request access
- Request correction
- Request deletion
- Request suspension of processing
- Withdraw consent
Article 8 Security measures
The Company takes the following measures to keep personal information secure.
- Administrative: minimal staff access, an internal management plan and privacy training
- Technical: access control, security software, access logs and encryption of passwords and key information
- Physical: restricted access to documents and storage media containing personal information
Article 9 Cookies
The Company’s website may use cookies to keep you signed in, analyze visits and make the site easier to use.
The Company uses Google Analytics for visit statistics, and it operates only when the user consents to analytics cookies.
You can refuse or delete cookies in your browser settings, although some features may then be limited.
Article 10 Automatically collected information
The Company may automatically collect access records for visit statistics, error checks and service improvement. This information is not used to identify individuals and is used only for website operation and security.
Article 11 Privacy officer
The Company operates the following privacy contact for inquiries, complaints and remedies, and will respond promptly and sincerely.
| Item | Details |
|---|---|
| Company | Suryong Industrial Co., Ltd. |
| Address | 10, Bitjungang 12-ro, Gwangsan-gu, Gwangju, Korea |
| Main line | +82-1661-1705 |
| Department | Online Business |
| help@koreacabletie.com |
Article 12 Remedies for infringement
Data subjects may seek consultation or dispute mediation from the Personal Information Protection Commission, the KISA Privacy Infringement Report Center or the Personal Information Dispute Mediation Committee.
| Agency | Contact |
|---|---|
| Privacy Infringement Report Center | 118 (in Korea) |
| Personal Information Dispute Mediation Committee | 1833-6972 |
| Supreme Prosecutors’ Office | 1301 (in Korea) |
| Korean National Police Agency | 182 (in Korea) |
Article 13 Changes to this policy
This policy may change with laws, internal policy or website operation, and changes will be published on the website. This policy takes effect on September 30, 2026. The Korean version prevails in case of any discrepancy.